Smirsh provides consultancy and support services to security product manufacturers, resellers and systems integrators.
Drawing on over 20 years experience in the security industry we provide a bridge between suppliers and their customers. Our team can assist with system development, testing and implementation utilizing both COTS security equipment and custom systems.
We work closely with end users and design engineers to produce world class systems that deliver practical solutions
Pre Sales Support
Training
System Maintenance
Installation Services
Product Testing
Marketing Event Support
We can provide technical support to your sales team, ensuring that meetings and demonstrations are set up and delivered effectively.
This allows your sales team to focus on their tasks without concern about equipment or scenarios.
We can provide technical training to both your customers and your own staff. By analysing the training requirements of the target audience we can ensure that the instruction provided is both appropriate and effective. Quality training can help to reduce the volume of product support and increase customer satisfaction.
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Our team can undertake scheduled maintenance of installed equipment or systems. This allows your company to offer full support to your customers. We are experienced travelers and have performed these services all over the world.
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We can install systems at your customer’s location covering every aspect from the physical deployment to the user training for you. We have the tools and experience required to deliver a fully functioning system that meets all of your customer’s requirements.
With our global experience and local knowledge we can avoid many of the costly mistakes that distance installations can suffer.
Using our existing experience of product testing we can check all aspects of a deliverable. We can test a products functions and design, making sure that it can perform in real world deployment conditions.
We can also provide support in testing the suitability of a system prior to delivery to the customer, checking that all aspects of the package are suitable for the intended user including documentation and packaging.
We can support your marketing department to ensure that the technical aspects of trade shows, marketing events and customer demonstrations are taken care of. From the design of the stand or presentation to the setup and take-down at the show, we can ensure that the equipment is installed correctly and removed carefully after the event. We work with your in house teams to create realistic demonstration scenarios that are appropriate to the environment and target audience.
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